TaxPros Express

If you have questions about your tax refund, below you will find customer service and support details for the IRS and our own Customer Support Department.

TAXPROS EXPRESS SUPPORT

If you need copies of your tax return(s), please Contact Us by phone, e-mail or fax and our Customer Support Team will gladly assist you.

You can check the status of your Refund 24 hours a day on the internet at http://www.taxprosexpress.com ; or using the IRS's Where's My Refund? tool.

During the Tax Season, the Professionals at our locations are not able to personally answer the phones because they are focused on providing our clients with an accurate, thoroughly prepared tax return. If you need help or have questions, please call our Customer Support Department and someone on our Customer Support Team will gladly assist you. If you need in-person assistance, our New York District Office is located at 45 Main Street, Suite 615, Brooklyn, NY 11201.

Phone: 1-718-875-0742

District Fax: 1-718-875-0942

Hours of Operation:

9:00 am - 5:00 pm Mon - Friday CST

Tax Season (December 1st thru April 15th) Extended Hours:

8:00 am - 8:00 pm Mon - Friday

Closed on Saturdays and Sundays

IRS

The IRS offers Live Telephone Assistance. When calling the toll-free number, you may ask questions to help you prepare your tax return, or ask about a notice you have received:

Telephone Assistance for Individuals: 1-800-829-1040
IRS Delayed Check Hotline: 1-800-304-3107

Hours of Operation:

Monday ? Friday, 7:00 a.m. ? 10:00 p.m. your local time (Alaska & Hawaii follow Pacific Time).

On the IRS's website (http://www.irs.gov/) there is also an online tool to check the status of your tax refund.

With the Where's My Refund? tool you can generally get information about your refund 72 hours after the IRS acknowledges receipt of your e-filed return, or three to four weeks after mailing a paper return.

To use this tool, you will need to provide the following information from your tax return:

Your Social Security Number (or Individual Taxpayer Identification Number)

Your Filing Status

The exact whole dollar amount of your refund